Privacy Policy

1. Introduction

Smart Solar Group (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (smartsolar.au), use our services, or interact with us in any way.

We comply with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any applicable state or territory privacy legislation. By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information from you:

• Full name
• Email address
• Phone number
• Residential or business address
• Property details (roof type, size, orientation)
• Electricity usage and billing information
• Payment and financial information (for service contracts)
• Any other information you voluntarily provide via forms, email, or phone

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and navigation patterns
• Referring website or search terms
• Cookie and tracking technology data

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide, operate, and maintain our solar installation services
• To process and respond to your enquiries, quote requests, and service requests
• To design and deliver customised solar system proposals
• To process payments and manage service contracts
• To communicate with you about your installation, maintenance, and support
• To send marketing communications (where you have consented)
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our rights
• To administer rebate and incentive applications on your behalf

4. Data Storage and Security

We store your personal information securely using industry-standard security measures, including encryption, access controls, and secure hosting infrastructure. Your data is primarily stored on servers located in Australia. Where data is transferred overseas (e.g., cloud services), we ensure that equivalent privacy protections are in place.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we securely destroy or de-identify the information.

5. Third-Party Disclosure

We may share your personal information with:

• Our installation partners and subcontractors (to deliver services)
• Finance providers (where you opt for a finance plan)
• Government bodies (for rebate and incentive applications, e.g., the Clean Energy Regulator)
• Electricity retailers and distributors (where required for grid connection)
• IT and cloud service providers (for data hosting and processing)
• Marketing and analytics platforms (e.g., Google Analytics, Meta Pixel)
• Legal and regulatory authorities (where required by law)

We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyse website traffic and user behaviour
• Deliver relevant advertising and measure ad performance
• Improve website functionality and performance

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality. We use Google Analytics, Google Ads conversion tracking, and Meta Pixel for analytics and advertising purposes.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Complaint: Lodge a complaint if you believe we have breached the APPs
• Opt-out: Unsubscribe from marketing communications at any time
• Anonymity: Interact with us anonymously or using a pseudonym where practicable

To exercise any of these rights, contact us at privacy@smartsolarau.co or call 1300 439 011.

8. Marketing Communications

We may send you marketing communications about our products, services, promotions, and industry updates where you have consented or where we have an existing business relationship. You can opt out at any time by clicking the “unsubscribe” link in any email, replying STOP to SMS messages, or contacting us directly.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised “last updated” date. We encourage you to review this policy periodically.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at privacy@smartsolarau.co. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact Us

For privacy-related enquiries, please contact us: